Important Message about Coronavirus (COVID-19)
Contrast News and Promotions | Bay Credit Union

News and Promotions

System Conversion March 31

At Bay Credit Union, we’re dedicated to providing a convenient and professional banking experience to our members. To further support your financial needs into the future, we will convert our core data processing system to a new and improved platform effective April 2nd, 2021.

 

Upgrading to a newer technology provides us with a stronger, more reliable, and more efficient system today as well as the ability to improve into the future with more capable applications, better information security, and a highly redundant disaster response capability.

 

Please know our leadership and staff are committed to making this conversion a smooth and easy process for all. Our entire organization has spent many months planning for the change. 

 

We hope you will take the time to review this information to fully understand the coming changes and how they will affect you. We thank you in advance for your patience throughout the process and, as always, for your loyal membership.

 

What will not change

  • Current certificate and loan terms, as well as any payment due dates, will remain the same.
  • Checks, debit cards, and credit cards will not need to be affected.
  • Debit and credit card numbers will remain the same including Debit Card Personal Identification Numbers (PINs).
  • Member account numbers will remain the same, so direct deposits should not need to be updated. However, account suffixes will change and this might affect ACH, MICR, etc.

 

Important Online Banking login changes effective April 2nd, including passwords

  • Current Online Banking Login IDs/Usernames will remain the same on the new system, however, passwords will be updated to the last 4 of the primary member’s Social Security Number.  
    • Login: Existing user ID (Mobile and Online banking is the same)
    • Password: Last 4 of the primary member’s Social Security Number 
  • During your first login, you will be prompted to change your password. We do not recommend using your social security number in your final password. 
  • To access Mobile Banking, you will need to first log in to the online banking platform (using the login credentials noted above) to reset your password as the mobile app does not currently support password resets.

 

Resource Guide and Timeline

 

Upgrade Schedule      

How to Plan Ahead

Friday, March 19th 


• Last day for Online Banking Enrollment until the new system is live on April 2nd.

• All online banking enrollment will need to be completed by 5 p.m. on Friday, March 19th.  Enrollments after this date/time will be processed in the new system on April 2nd. 

Monday, March 29th 


• Last day to order debit cards or PIN reorders until the new system is live.

• If you know your Debit Card is lost or damaged please notify us immediately so the old card can be deactivated and a new card issued. Delays in ordering will create delays in receiving the cards and resetting PIN numbers.

Wednesday, March 31st 


• Branches close at 5 p.m.


• Audio, Mobile, and Online Banking as well as Bill Pay will be unavailable after 5 p.m.


• Debit cards move to offline processing at 5 p.m.


• Final statements are processed on the current system.

• Please complete all online banking transactions, mobile transactions, and account transfers prior to 5 p.m. on March 31st. 


• While debit cards are in offline processing, you will be able to make purchases, but those will be accepted or declined according to industry stand-in limits which may be different than actual account balances. To avoid any NSF fees, please make sure you have an accurate account balance at 3 p.m. and keep a register of any transactions made.


• Although debit card access will be available it is advised to keep extra cash on hand or consider using a major credit card for larger purchases.


• If you need to schedule bill payments you will also need to do so prior to 5 p.m. on March 31st. Anything scheduled to be paid prior to the close of business on this day will process.


• It is advised to print a hard copy of existing payees for future reference prior to March 31st. 


• The creation of new Bill Pay transactions will be unavailable over the weekend. Please be advised to visit the biller’s direct site, if available, for new payments.


• Hardcopy statements will be produced for all members, including those who receive electronic statements.

Thursday, April 1st 


• Credit union operations closed for system upgrade. No system availability.

• All branches and electronic banking systems will be closed. Any business that cannot wait to be handled on April 2nd must be completed before closing of business on Wednesday, March 31st. 

Friday, April 2nd


• Branches will be closed for the first half of the day while the conversion is completed. All branches will open at 2 p.m. 


• Audio Banking, Mobile Banking, Online Banking, and Bill Pay will come back online at 2 p.m. 


• Debit cards return to normal processing at 2 p.m. 

• Your Login for online banking will remain the same, however, passwords will be updated. Please see the section above for additional details. 


• Members with Online Banking or Bill Pay are advised to log in to the new system to verify account balances, active Bill Pay Payees, recurring transactions, and to familiarize yourselves with the new system navigation. 

Monday, April 5th  


• All branches will reopen at regularly scheduled times.

• If you have any concerns prior to our system conversion please contact us at 850-785-6103. 

Additional changes effective April 2nd

  • e-Statements from January 1, 2020, forward will carry over for members to review past transactions. A paper statement will be issued for the month of March and available to all members in early April – including those enrolled in e-statements. The first e-statement available through online banking will be in early May. We advise you to print your account history and last few statements from Online Banking prior to the conversion for reference. You may also request printed copies of your statements in a branch.
  • Be advised payroll will post by transaction code and splits may not occur.
  • Although member account numbers will remain the same, account suffixes will change affecting ACH, Share Draft MICR, etc.

 

Frequently asked questions 

 

Q: Why is Bay CU making this change?

A: This system upgrade is an important technological advancement for the credit union and our members. Converting to a new core technology will enable Bay CU to operate more efficiently as well as provide the members with new products, functionality, and benefits. The new system will bring more applications and functionality to the Online Banking system, more functionality to Mobile Banking, an upgraded Interactive Voice Response system, and more data security.

 

Q: When will the credit union be closed?

A: We will be closed Thursday, April 1st for the conversion. All locations will reopen Friday, April 2nd at 2 p.m. 

 

Q: When will the changes take place?

A: We will onboard the new system after the closing of business on Wednesday, March 31st. Because of the complex nature of the transition, our offices will remain closed until 2 p.m. on Friday, April 2nd.   

 

Q: Will I be able to access my money and/or accounts during the closure?

A: Yes, you can access your funds at ATMs or by using your debit cards. Account balances will be unavailable and spending limits will be based on industry stand-in limits which may be different than actual account balances. To avoid any NSF fees, please make sure you have an accurate account balance as of 3 p.m. on March 31st and keep a register of any transactions made.

 

Q: Are accounts safe and secure? How safe is this transition?

A: Yes, accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always a top priority for Bay CU. The new system uses the latest advances in data security. In addition, your funds are insured by the National Credit Union Administration per individual up to $250,000.

 

Q: Will my personal information be safe and secure?

A: Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the conversion. Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review statements before, during, and after conversion to ensure accounts are as they should be.

 

Q: Will account numbers change?

A: No, account numbers will not change. However, account suffixes will change. This might affect ACH, MICR, etc.

 

Q: Will Direct Deposit/ACH/Payroll Deductions be affected?

A: No, these transactions will be processed without interruption. It is not necessary for you to contact your employer or others who deposit or withdraw funds from your accounts. Payments to credit cards posted by payroll deductions/splits will be converted to auto transfers.

 

Q: Will I need to order new checks?

A: No, the check information will remain the same.

 

Q: Will I be issued a new debit or credit card and PIN?

A: No, all debit and credit cards and their PINs will remain the same. Cards may be used throughout the transition without interruption. Do keep in mind, following the close of business on March 31st, debit cards will move to offline processing until the new system is live. During this time, new transactions will be delayed in posting to your account. Large purchases should be avoided if possible while in offline processing to avoid overdrafts.

 

Q: Will account history be transferred to the new system?

A: Account history will NOT transfer to the new system. However, e-statements from January 1, 2020, forward will carry over for members to review past transactions. You should make sure to download and save the previous months’ e-statements for reference prior to the close of business on March 31st. March statements will be available in early April and will be mailed to all members, including those enrolled in e-statements. The first e-statement will be made available in early May.

 

Q: Will statements remain the same?

A: All members, regardless of whether they are enrolled in e-statements, will receive a paper statement for the month of March. Following this, e-statement enrollees will begin receiving e-statements again.

 

Q: Will Online Banking User IDs and passwords change?

A: Online banking usernames will convert to the new system, however passwords will not. Upon your first login, you should use your existing username and enter the last 4 digits of the primary account holder’s social security number as the password. 

 

During your first login, you will be prompted to change your password. We do not recommend using your social security number in your final password. 

 

Q: Will Bill Pay be affected by the conversion?

A: Active Bill Payees and recurring payments will transfer to the new Bill Pay platform. However, you should consider printing a copy of the payees for future reference. The creation of new Bill Pay transactions will be unavailable over the weekend so you should visit the biller’s direct site, if available, for new payments.

 

Q: What should be expected prior to the conversion?

 

A: Converting to a new core technology will enable Bay CU to operate more efficiently as well as provide members with new functionality and benefits, but expect some service interruptions. CO-OP Shared Branching, online banking, mobile banking, and phone banking services will be unavailable from 5 p.m. Wednesday, March 31st until 2 p.m. Friday, April 2nd. Debit and credit cards will function as normal at ATMs and merchants. It is recommended for members to withdraw cash on or before March 31st or have access to alternative forms of payment such as major credit cards, cash, and checks during the days impacted by the conversion. Additionally, branches will be closed from Thursday, April 1st to Friday, April 2nd at 2 p.m.

 

New Branch Hours

Like much of our community, Bay CU has been working hard to recover from the long-lasting effects of Hurricane Michael. We're excited to finally announce that in March we will be updating our branch hours and reopening the Main Branch!
 
Beginning March 8th all drive-thrus will be open Monday - Friday 8:30am - 5:00pm and lobbies will be open 9am - 5pm. After the new Main Office reopens, Saturday access will move from our Lynn Haven branch to the Main Office (see below). 
 
We are planning to reopen our Main Branch in March which will follow the same standard branch schedule outlined above with the addition of Saturday drive-thru access from 9am-12pm. Stay tuned for details!

For a list of updated locations and hours, please click through to our Locations page.
 
It's a new day at Bay and we look forward to serving you!

2020 Annual Meeting

Please join us as we celebrate another successful year of serving you.

The Annual Meeting will be held on Tuesday, March 9, 2021, at 2:00 PM CST and will be hosted virtually.

If you would like to attend please follow the registration link below.

Please register before 10 AM on March 9, 2021 to save your spot.

Register Today!

 

Reduce REFI Relax

Woman enjoying beach with new car

Say hello to savings!

Navigate your auto loan towards Bay Credit Union and we’ll beat your current auto rate by 2%* or more when you apply online! We’re making waves at Bay! Join us to enjoy the best of banking in Bay County.

   1% OFF your current Auto Loan Rate

+ 1% OFF when you Apply Online.

 

*1.00% rate discount is off the applicant’s current auto loan rate with another lender. Additional 1.00% rate discount (max 2.00% discount) applies to those applicants that apply online. No other discounts apply. Proof of current rate may be required. Floor rate for all auto loans is 1.99% APR. Credit standards apply. Bay CU membership required. Offer subject to change at any time.

COVID-19 Update

The board of directors, management and staff of Bay Credit Union want to assure our members that safety and security are our highest priorities, especially during the current and evolving conditions related to the COVID-19 Coronavirus. Bay Credit Union is closely monitoring and following existing and developing guidelines issued by the Centers for Disease Control and Prevention (CDC), and we encourage each of our members to do the same at www.cdc.gov.

We understand that access to your account(s) is important and we will continue to provide high quality member service during this rapidly evolving event. While our branch facilities remain open to serve you, we are working proactively to provide safe, sanitary facilities for our members by disinfecting daily. However, at this time, we encourage our members to consider accessing your accounts and completing transactions using our convenient remote methods, including:

Our 24-hour Online Banking

Our 24-hour Mobile Banking

Our 24-hour Telephone Teller at 866-728-9678

Our many surcharge-free ATM locations at credit unions and retailers such as Walgreens, CVS and Target

Members are also encouraged to download the Bay Credit Union app from the Apple® App Store or Google PlayTM . By using the app, you can complete transactions such as depositing checks, making loan payments and transferring money internally or externally from the convenience of your mobile phone, tablet or computer. It’s always a good idea to use your own pin to sign receipts, and use a hand sanitizer after retail transactions.

If you need assistance setting up any of these services or would like to speak to a Financial Services Representative, please call 850-785-6103 or send a secure message via our Online or Mobile Banking options.

We at Bay Credit Union want our members to rest assured that our management and staff are following health and hygiene protocols issued by the CDC, and we encourage our members to do the same to ensure the health and well-being of our Bay Credit Union family and surrounding community. The following are the most important guidelines:

 

· Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, after coughing, sneezing or blowing your nose, and after touching objects or surfaces in a public place.

· Stay home when you are sick.

· Avoid close contact with people who are sick.

· Avoid touching your eyes, nose and mouth, but if you do, disinfect or wash your hands immediately.

· Cover your cough or sneeze with a tissue, then throw the tissue in the trash and disinfect or wash your hands immediately.

· Disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

· Regularly clean phones and computer keyboards with technology-safe wipes.

· Note: If soap and water are not readily available to clean your hands, use an alcohol-based hand sanitizer.

 

Bay Credit Union encourages you to be mindful of your surroundings when in public and we wish all the best to you and your family.

 

Sincerely,

Gary Bliss

 

Chairman of the Board

Wiring Instructions

RECEIVING ABA# (or Routing #) 262090120

Receiving Institution:

Corporate America Credit Union         

4365 Crescent Road 

Irondale, AL 35210

 

BENEFICIARY ABA# (or Routing #) 263281543

Beneficiary Institution:

Bay Credit Union   

601 Highway 231

Panama City, FL 32405

 

FINAL CREDIT TO: 

Member’s Name:

Member’s Account:

  (6 digits + 00 Savings or 10 Checking)

Member’s Address: